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Store Policies

Return Policy

Returns are accepted with receipt for in-store credit only for:

  • Needles within 3 days of purchase.
  • Unwound yarn in original and odor-free condition within 30 days of purchase.

All sales final on printed materials including books, magazines, and patterns.

Layway Policy

We offer our customers a layaway option on merchandise (this is a great way to buy that sweater quantity worth of hand dyed yarn!)

The conditions are as follows:

  • 25% of total purchase down.
  • 90 days to pay in full.
  • if layaway is cancelled, or if the layaway is not picked up by scheduled due date, a 10% restocking fee of the original purchase price will apply.
  • The remaining balance will be issued in the form of in-store credit.

Extra Skein Holding

Not sure how much yarn you really need for your next project?

We’ll hold an extra skein for you!  Here’s how it works:

  • Skein will be held for 90 days.
  • After 90 days if we haven’t heard from you, we will contact you to find out if you are still in need of the skein.
  • If you are unsure, we will then hold the skein for an additional 30 days.
  • Upon the competition of the additional 30 days we will call you again to offer the skein for purchase or we will return it to regular stock.